Terms of Service
1. Parties and Scope
These Terms govern the relationship between Manguito Studio (the "Provider"), a service based in Buenos Aires, Argentina, and any individual or legal entity that purchases automation services (the "Client"). The identity of the service owner is provided in the individual service agreement signed with each client.
2. Services
Manguito Studio offers business process automation services, including:
- WhatsApp chatbots built on the WhatsApp Business Platform
- Appointment scheduling automation
- Order and inventory management automation
- Reports and integrations between business tools
3. Setup Fee and Plans
Each implementation includes a one-time setup fee starting at USD 150 (US dollars), covering business analysis and configuration. The exact amount is communicated before work begins.
After setup, the Client selects a monthly subscription plan:
| Plan | Price | Includes |
|---|---|---|
| Basic | USD 29/mo | 1 automation · up to 500 messages or tasks/month · email support |
| Business | USD 59/mo | Up to 3 automations · monthly adjustments included · up to 2,000 messages or tasks/month |
| Pro | USD 119/mo | Custom automations · reports and integrations · same-day priority support |
Prices are in US dollars. Payment may be made in Argentine pesos at the prevailing exchange rate on the transaction date.
4. Meta Platform Fees
Manguito Studio's plans cover bot setup and maintenance. Conversation fees charged by Meta Platforms, Inc. for use of the WhatsApp Business API are separate and are the Client's responsibility. The Client pays these fees directly to Meta through their WhatsApp Business account. The Provider is not responsible for changes to Meta's pricing structure.
5. Billing and Payment
- Billing is monthly, starting from the service activation date.
- Payment is due in advance at the start of each billing cycle.
- Overdue payments exceeding ten (10) business days may result in service suspension until the balance is cleared.
6. Client Obligations
The Client agrees to:
- Be the owner or authorized administrator of the WhatsApp Business account used.
- Comply with Meta's WhatsApp Business Terms of Service and Messaging Policy.
- Send messages only to individuals who have given explicit opt-in consent.
- Not use the service to send spam, prohibited content, or anything that violates applicable law.
- Keep their contact and billing information up to date.
7. Cancellation
The Client may cancel the service at any time with no minimum commitment. To cancel, they must notify the Provider by email at juan.manguitostudio@gmail.com before the start of the next billing cycle. No charges will be applied for periods after the cancellation notice.
Upon cancellation, bots will be deactivated and Client data will be retained then deleted as described in the Privacy Policy.
8. Third-Party Platform Availability
Manguito Studio does not guarantee continuous availability of the WhatsApp Business API or other third-party platforms. Meta may limit, suspend, or modify access to phone numbers or accounts without prior notice for reasons beyond the Provider's control. The Provider will make reasonable efforts to restore service in such cases but assumes no liability for interruptions caused by third parties.
9. Limitation of Liability
In no event shall the Provider be liable for indirect damages, lost profits, data loss, or any damages not directly and immediately caused by a breach attributable to the Provider. The Provider's maximum liability is limited to the amount of the Client's last monthly payment.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Argentina. Any disputes shall be submitted to the ordinary courts of Ciudad Autónoma de Buenos Aires, waiving any other jurisdiction that may apply.
11. Contact
For questions about these Terms: juan.manguitostudio@gmail.com